Refund Policy

Last updated: 28 September 2026

We want you to love your lookbook. Because it is a digital product that you can access and download straight away, refunds work a little differently from physical products.

When you can get a full refund

• Your pack doesn't open, or files are missing or damaged, and we can't fix it for you.
• You paid but never received your pack.
• You were charged twice for the same order.

In these cases, contact us within 14 days of your purchase and we will fix the problem or give you a full refund.

When we can't offer a refund

Because you receive the full lookbook immediately, we don't offer refunds for a change of mind once your pack has been delivered, except where the law in your country requires it.

How to ask for a refund

Email Oulaimatou51@gmail.com or message WhatsApp +220 764 1305 with:

• your full name
• how you paid, and your receipt or transaction reference (for example, your Western Union tracking number)
• a short description of the problem, with a screenshot if you can

We reply within 2 working days. Approved refunds are sent back using the same payment method where possible. For card payments, the refund is handled through our payment partner, and it can take a few days to appear on your statement.